Do you charge Sales Tax?
Yes, we are required to collect sales tax for deliveries within the State of California. Out of state or international orders will not incur any Sales Tax.
What credit cards do you accept? In what currency?
We’re happy to accept all major credit cards - Visa, MasterCard, American Express, Discover, Diners Club, and JCB. You can also pay using PayPal.
All transactions are processed in U.S. Dollars, but please feel free to change the store view to display other currencies while shopping.
Can I combine promo codes?
You cannot use more than one promo code at a time. However, you are able to use a promo code plus take advantage of our Free Shipping for qualifying orders if the promo code does not drop the final price below the qualifying order amount.
Do you offer any discount for frontline workers?
Yes! We have a Hero Program where you can received an exclusive discount when you verify your identity via ID.me. If you already have an account, you can simply sign in during the checkout process. If you are new to the process, just create an account and get verified. It only takes a few minutes! You can review more details here.
*As with any promotions, the hero discount cannot be combined with any other promotion.
Can I pay for my order in installments?
Yes! You can use Afterpay to pay for your purchase in four interest-free installments every two weeks. Simply select "Installments by Afterpay" as your payment method, add your card information, and complete your checkout.
*Afterpay is only available for US customers at this time.
How are refunds processed with Afterpay?
For full refunds, Afterpay will automatically cancel the customer’s payment schedule so that the customer is no longer charged for the order. If the customer has made any payments Afterpay will process a refund back to their card. For partial refunds, Afterpay will automatically update the customer’s payment schedule by reducing the installments or processing a refund back to customer’s card where required.
What if I have questions about my installments and Afterpay account?
If you have any questions about installments, the Afterpay team can help you! Please visit their help center here or call Shopper Support at 855-289-6014 Monday through Friday 7:00AM – 5:00PM (PST) and Saturday 7:00AM – 3:00PM (PST).
I placed an order but did not receive any confirmation email. Did it go through?
If you did not receive an Order Confirmation email and you are certain that you entered a valid email address during checkout, you may want to check your SPAM mailbox first. If you did not reach an Order Confirmation/Status page after checkout, there is a high likelihood that your order was not processed. Before you place a new order, contact us to confirm whether or not the first order went through. We recommend creating an account with us so that you can log in to keep track of your orders.
I just placed an order but noticed I made a mistake. How can I make changes to my order?
For any orders that haven’t been processed, you can make changes to your order by going to your confirmation email and scroll down to where it says 'EDIT OR CANCEL YOUR ORDER'. As long as the order hasn't been processed, you can make any necessary changes there.
Information you can and should change:
- Item(s) ordered
- Shipping address
- Contact information
Kindly note that this process will automatically cancel your original order and create a new one.
What does Final Sale mean?
Final Sale means the item cannot be returned or exchanged. Please kindly note that Final Sale items are sold as is, and may have minor defects or discrepancies, and are non-returnable. All sale items are Final. Returned Final Sale items will not be accepted, and customers are responsible for shipping it back or the item may be discarded.
Do you offer price adjustment?
We offer a one-time price adjustment if an item is marked down within 14 days of your order date.
- Items purchased using a promotion code or other discount aren't eligible for a price adjustment unless you used only a free shipping discount.
- "Final Sale" items are not eligible for a price adjustment.
- Price adjustments for online purchases cannot be made in store.
To request a price adjustment, contact us within 14 days of your order. Make sure you include your order ID (found in your order confirmation email).
Do you offer gift wrap?
We offer both Gift Message and Gift Wrap Supplies, but not Gift Wrap Service at this time.
With our free Gift Message option, you can include a personalized gift message in your order. On the Shopping Cart page (before checkout), select "Gift Message" under Gifting Options and enter your special message. It will be printed on the packing slip for the recipient to see. Pricing is not shown on our packing slips, so it can double as a gift reciept!
With our Gift Wrap Supplies option, you can order up to 5 sets of supplies so that you can quickly wrap up your gifts as soon as they arrive. You can also write special messages on the beautiful KIM+ONO notecard.
Do you offer gift cards?
Our KIM+ONO Giftcard can be purchased in different denominations starting at $50. They are digital giftcards and are delivered via email. You can redeem them online only at kimandono.com. They are not valid at our brick and mortar store. Giftcards may not be used to purchase another gift card.
Giftcards are Final Sale items and thus cannot be returned for refund or exchange unless required by law. KIM+ONO is not responsible for lost or stolen giftcards. There is no sales tax on Giftcards.
Can I use promo codes on gift cards?
No, promo codes cannot be applied when purchasing gift cards.
How do I redeem a gift card?
If you have received a KIM+ONO Giftcard, you can redeem it during checkout. Simply enter the code in the "Coupon Code / Promotional Code" section and click "Apply". Your order total will be adjusted accordingly. Purchases will be deducted from the Gift Card value until the balance reaches zero. If your order total exceeds the amount of your Gift Card, your account will be charged the outstanding balance.