2020 Extended Holiday Returns Policy

As a courtesy to you during this holiday season, any orders made between October 1 and December 31, 2020, may be returned by early 2021. Details below. All returns are subject to our general return terms.

For orders shipped with the United States:

  • Return requests must be made on or before January 31, 2021. Valid only for orders made within the months of October & December in 2020.
  • All requests can be submitted via our Easy Return Portal for US orders.
  • Other than the above extended return period for the holiday season, all terms under our Return Policy still apply.
  • Please check our full return policy before sending back your return. We reserve the right to refuse or discard unauthorized returns, including worn or soiled items. Unauthorized packages may end up being returned to the customer at the customer's expense.

For orders shipped Internationally (outside of the United States):

  • Return requests must be made on or before February 15, 2021. Valid only for orders made within the months of October & December in 2020.
  • All requests can be submitted via our International Returns Portal.
  • Kindly note that original international shipping charges, plus customs duties and taxes and other associated fees are non-refundable. Read our Return Policy for full details.
  • Other than the above extended return period for the holiday season, all terms under our Return Policy still apply.
  • Please check our return policy on international orders before sending back your return. We reserve the right to refuse or discard unauthorized returns, including worn or soiled items. Unauthorized packages may end up being returned to the customer at the customer's expense.

We hope this extension helps to make your holidays a little happier! Let us know if you have any questions, we're here to help!


Shipping Schedule to get your order by Christmas!

Last day to order to get your gift in time for Christmas!

Date US Shipping Options (orders in by 12pm Noon PT)
Dec 14 Last day for FREE No-Rush Shipping (6 business days)
Dec 15 Last day for Standard Shipping (5 business days) 
Dec 17 Last day for FedEx Express Saver (3 business days)
Dec 18 Last day for 2-Day Shipping (2 business days)
Dec 22 Last day for 1-Day Shipping (1 business day)

 

Date International Shipping Option (orders in by 12pm Noon PT)
Dec 14 DHL Express  (5 to 6 business days) 
  • Holiday processing time included. Estimates only apply to orders placed by 12pm noon US Pacific Time on dates listed above.
  • See Shipping Policy for more details.

 


FREE SHIPPING within the United States ($50 minimum)

HOW TO REDEEM:

  • Add qualifying items totaling $50.00 or more to shopping cart
  • Select FREE SHIPPING option during checkout
  • Valid for Free USPS Standard Shipping within the United States only
  • Estimated delivery time for Free Standard U.S. Shipping is up to 6 business days *

*Delivery Time: Actual delivery times are subject to change and may differ depending on destination. Once shipped, we have no control over the delivery process, but you can contact USPS with the tracking information for updates.

Terms & Conditions: Offer cannot be combined with other offers that provide a discount. Offer not valid for in-store, phone or email orders. Offer cannot be applied to previous purchases and cannot be redeemed for cash. Terms of offer are subject to change without notice.

 


Free International Shipping available for select countries

HOW TO REDEEM:

  • Click on the country flag at the top of our website and select shipping country.
  • Click "SAVE" to view the order total that will qualify for FREE international shipping.
  • Add products totaling more than the amount displayed
  • Select FREE under Shipping Method at checkout**
  • Delivery Time depends on destination and details will be displayed at checkout

**Free International Shipping does not include customs duties & taxes, which are charged for importing products into destination countries. Our shipping partner allows the option to pay for that upfront during checkout or you can opt to pay for it upon delivery. For more information on customs charges, view our full Shipping Policy for details.

Terms & Conditions: Offer cannot be combined with other offers that provide a discount. Offer not valid for in-store, phone or email orders. Offer cannot be applied to previous purchases and cannot be redeemed for cash. Terms of offer are subject to change without notice.

 


Have questions about our free shipping policy? Contact us at hello@kimandono.com.