KIM+ONO Rewards — Terms & Conditions
In March 2024, we launched our KIM+ONO Rewards Program as a way to give back to our community! Every time you choose a KIM+ONO kimono robe, you help our small business grow. So our Rewards Program is a way for us to say thank you for letting us be a small part of your every day!
SIGNING UP
How do I sign up for the rewards program?
Signing up is easy! Simply click JOIN NOW on our Rewards Program Page, and then create an account by filling out your name, email, and password. It’s free to join and you will immediately get insider access to sales, promotions, and all of our newest drops.
If you currently have an account with us - you can easily LOG IN from our Rewards Program Page to ensure that you are enrolled in our rewards program. That’s it! You can start earning Points right away!
What are the advantages of becoming a rewards member?
Our rewards program allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases.
You also earn just by following us on social media, leaving product reviews, uploading photos or videos to your reviews, and even a bonus treat just for having a birthday! In addition to earning points, members have the chance to earn additional discounts by sharing our brand with friends. You can view the full list of perks on our Rewards Program page.
MY ACCOUNT
I already have an account. Do I need to create a new one to earn rewards?
All customers with an active account with us can join directly by clicking the “JOIN NOW” button and signing in on our Rewards Program page.
If it doesn’t look like you have any activities on the page after logging in, then reach out to us to check.
If you have had more than one customer account with us, please reach out to merge them. We recommend keeping one email/account so that all your points are awarded correctly.
Where can I find all of my rewards account info?
The Rewards Program page is your roadmap to all your points and perks. You can access all your info by visiting the page here: https://kimandono.com/pages/earn-rewards
Will I receive points for purchases I made prior to creating my rewards account?
Rewards will only be granted for purchases made after you have created a KIM+ONO Rewards account. Make sure to join or log in on our Rewards Program page before placing an order to start earning points!
I made a recent purchase but forgot to log in to my rewards account! Can I still receive the points?
Yes! Customers wishing to claim points for a recent purchase must do so within 30 days from the date of their order.
What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?
Contact us here and our team will be happy to assist you with merging your accounts. Note that this may take a couple of days to process.
Does it cost anything to begin earning points?
Absolutely not! Sign-up is 100% free, and there are non-purchasing actions to earn points. Make sure to visit our Rewards Program page to get started.
EARNING & REDEEMING
How do I redeem my points?
Exchanging your points for rewards couldn't be easier! Simply visit our Rewards Program page, scroll down to the “How to Redeem” section to view all of your reward options. When you’re ready, click the “Redeem” button to redeem your chosen reward.
How do points convert to dollars?
Every 20 points = $1
So, if you spend $200, you’ll earn $10. When you place 3 orders, you will receive 150 bonus points as well, so you’re earning points faster when you place more orders.
What are the easy ways to earn points?
For starters—each member gets a reward just for joining our rewards program. Then, earning points is as easy as following us on social media, leaving us a review, and uploading photos and videos along with your review. With every purchase, you will also earn points, with an additional 150 bonus points for every 3 purchases. You can also add your birthday to your account to earn a discount reward. Access all the ways to earn under the “Ways to Earn” section on our Rewards Program page.
Will I be able to use my points/rewards in-store?
Not at this time, you will not be able to earn or apply rewards points toward purchases in-store.
PROGRAM LIMITATIONS
Is there a limit to how many points I can earn?
Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal promotions.
RETURNS
Can I return my order if I redeemed rewards points for a discount?
Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.
I earned points with my last purchase, but now I want to return it. What will happen to my reward?
If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $200 purchase that you decide to return, the $190 balance will be refunded to your credit card and the $10 reward credit will be deposited back into your rewards account.
REWARD EXPIRATION
Do points ever expire?
Your points will expire after one year of the date earned.
If we ever decide to end the Rewards Program, your points and perks will expire with the program. We also reserve the right to terminate any person’s rewards membership if we believe you are violating our Terms and Conditions, reselling products without authorization or permission, exploiting the program, making excessive returns, engaging in fraud, abuse of privileges, or inappropriate behavior that seeks to manipulate the rewards program, or for any other reason we deem necessary based on our sole discretion. If your account is terminated by you or us, or you opt out of the rewards program, you will lose any unused rewards as well as all points that have not been redeemed.
TROUBLESHOOTING
Why didn’t I earn points on my purchase?
Double-check that you were signed into your customer account and didn’t accidentally “check out as a guest”. You must be logged in when making purchases to earn points. If you have done this in error, contact us here to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.
I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?
Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be—in your account! The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account.
That said, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:
- Try to refresh your browser.
- Try to log out and then log back in to your account.
- Check your “Rewards History” in your Rewards account to see if the points were added without you realizing it. Your “Rewards History” will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
If you still feel like your points balance is not accurate you can contact us here and our team will look into the issue for you.
I received an error message when referring friends through the email referral box. What went wrong?
We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.
The first possible scenario is that there was a typo in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them.
To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.
If you are still having problems using the email referrals, we recommend using your unique referral link or sharing the referral through email, SMS, Facebook, Twitter, or Messenger to receive credit. Please contact us here if you need further assistance.
I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?
Thank you so much for sharing KIM+ONO with your friends! We really appreciate it!
Referred friends must be first-time customers in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there.
Points will be added to your account as soon as your friend completes their first purchase on our website.
When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your “Rewards History” to see a list of any points that you have received for referrals.
BIRTHDAY REWARD
How can I get a birthday reward?
Add your birthday under the “Ways to Earn” section on our Rewards Program page. On your birthday, we will send you a special discount code via email valid for 30 days from the date of your birthday!
*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your rewards account at our discretion.
I added my birth date to my rewards account, but I didn’t receive the birthday reward.
Happy Birthday! We’re so glad that you have chosen to celebrate with us through our rewards program. In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.
If your birthday falls between the day that you registered and the 30-day waiting period afterward, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up.
All successive birthday treats will be emailed to you on your birthday. If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.
If it has been more than 30 days since you registered for your birthday reward and you still have not received the discount reward in your account, please contact us here and we will be happy to assist you.
REDEEMING POINTS
How do I redeem my rewards at checkout?
Rewards points can be redeemed on our Rewards Program page under “How to Redeem Your Points”.
Make sure you are logged in to your account and you will be able to see your points balance, and what rewards you are eligible to redeem. Once you click “Redeem”, you will receive an email with the promo code.
You must have a minimum balance of 200 points to redeem a reward, and points must be redeemed in increments of 200 ($10). (For example, with 200 points, you can redeem a $10 dollar reward. If you want to wait, you can accrue up to 600 points to redeem a $30 reward.)
Before checking out, make sure that you are signed in to your account to be able to use the rewards. Simply apply the promo code to your order to redeem.
Terms subject to change without notice. KIM+ONO reserves the right to modify or discontinue the Rewards Program at any time, in its sole discretion.